Major Mittens Munchies
Putting the MMM Back in Snacking!

Effective Date: October 19, 2026

At Major Mittens Munchies, we’re a family bakery that believes in treating customers the way we’d want to be treated.

We carefully prepare, package, and ship our handcrafted treats. If something goes wrong, we want the opportunity to make it right.

1. Our Replacement-First Promise

When an order arrives damaged, incorrect, or incomplete, our preferred solution is to provide a replacement at no additional cost.

If a replacement is unavailable, impractical, or inappropriate, we may offer a partial or full refund.

We evaluate problems fairly and individually.

2. Damaged or Incorrect Orders

If your order arrives damaged or contains the wrong products, please contact us within 48 hours of delivery when reasonably possible.

Email [email protected] with:

• Your order number
• A description of the problem
• Photographs of the products and packaging, if available

We may request additional information to help us understand what happened.

The 48-hour reporting period is a request for prompt notification, not a limitation on rights provided by law.

3. Missing or Lost Shipments

Our qualifying products are shipped exclusively within Michigan.

We use tracked USPS shipping services whenever available.

If your package is confirmed lost during shipping, we’ll work with you to arrange a replacement at no additional charge or provide an appropriate refund.

Major Mittens Munchies will handle eligible USPS insurance claims directly.

Customers are not required to resolve carrier insurance claims themselves before receiving an appropriate remedy.

4. Shipping Protection

Eligible USPS Ground Advantage and Priority Mail shipments include up to $100 in carrier insurance coverage.

For orders valued above $100, we may purchase additional coverage as appropriate.

Insurance coverage is subject to USPS rules, limitations, and exclusions. Certain losses involving perishable products, temperature changes, spoilage, or shipping delays may not be covered.

Carrier insurance does not determine or limit our responsibilities to customers.

5. Returns of Food Products

Because we sell food products, we generally cannot accept returns or exchanges based solely on a change of mind or personal taste preferences.

However, concerns involving damaged, defective, incorrect, unsafe, or otherwise unsatisfactory products will be reviewed individually.

If a product appears unsafe, contaminated, or spoiled, please do not consume it. Contact us so we can investigate.

6. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders canceled before preparation begins are generally eligible for a full refund.

Once preparation has started, we’ll review cancellation requests individually based on the circumstances and any costs already incurred.

If we cancel an order because we cannot fulfill it, we’ll issue a full refund unless you agree to an alternative.

7. Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address causes an unsuccessful delivery, please contact us. We’ll review possible solutions, including reshipping when appropriate.

Additional postage may apply when the delivery problem results from incorrect information provided during checkout.

8. Refund Processing

Approved refunds are generally issued to the original payment method.

Refunds may take several business days to appear, depending on the payment provider and financial institution.

We’ll notify you when your refund has been processed.

9. Customer Rights

Nothing in this policy limits any rights or remedies customers may have under applicable consumer protection laws.

Our goal is to handle concerns fairly, communicate clearly, and make reasonable efforts to resolve issues.

10. Contact Us

Major Mittens Munchies
Jackson, Michigan 49203

Customer Support: [email protected]
General Information: [email protected]
Website: https://mittenmunchies.com
Facebook: https://www.facebook.com/profile.php?id=61595187579403

Customers may contact us by email or through our official Facebook page and Messenger.

Handcrafted sweets, made by our family for yours.