Major Mittens Munchies
Putting the MMM Back in Snacking!

Effective Date: October 19, 2026

Location: Jackson, Michigan 49203
Website: https://mittenmunchies.com
Customer Support: [email protected]

1. Welcome

Welcome to Major Mittens Munchies, a family-operated Michigan cottage-food business offering handcrafted baked goods, candies, and other qualifying treats.

By using our website or placing an order, you agree to these Terms and Conditions.

We believe in treating customers fairly, being transparent about our products, and standing behind the treats we make.

2. Michigan Cottage Food Business

Major Mittens Munchies operates under Michigan’s Cottage Food Law.

Our cottage-food products are prepared in a home kitchen that is not routinely inspected by the Michigan Department of Agriculture and Rural Development.

We sell only products permitted under applicable Michigan cottage-food requirements.

Sales and deliveries are restricted to Michigan.

We do not accept orders for shipment or delivery outside the State of Michigan.

Our products are sold directly to consumers, not for wholesale distribution or resale.

We provide customers with opportunities to communicate directly with Major Mittens Munchies before purchasing through Facebook Messenger and by contacting us at [email protected].

Customers are welcome to ask questions about our products, ingredients, allergens, preparation methods, and ordering process before placing an order.

Where required by Michigan Cottage Food Law, we will provide an opportunity for direct, two-way interaction with the producer before completing a sale.

3. Products and Ingredients

Our treats are handcrafted in small batches. Slight differences in size, appearance, texture, or decoration may occur.

We strive to provide accurate product descriptions, ingredient information, and appropriate allergen disclosures.

Products may contain or come into contact with common allergens, including wheat, milk, eggs, peanuts, tree nuts, and soy.

Customers with food allergies or dietary restrictions should review product information carefully and contact us before ordering.

We cannot guarantee an allergen-free production environment.

4. Orders and Availability

All orders are subject to product availability and our ability to fulfill them safely.

Because our products are handcrafted, preparation times may vary.

We reserve the right to decline or cancel an order if an item is unavailable, cannot be prepared safely, contains an obvious pricing error, or cannot legally be delivered.

If an order has already been paid for and we cannot fulfill it, we will offer an appropriate replacement or refund.

5. Pricing and Payment

All prices are listed in U.S. dollars.

Applicable taxes, shipping charges, and other disclosed fees will be presented before completing an order.

Payments are processed through authorized payment providers. We do not directly store complete customer credit card information on our website.

6. Shipping and Delivery

We currently ship qualifying products exclusively to addresses within Michigan.

Our preferred shipping provider is the United States Postal Service (USPS).

Available shipping methods and charges will be displayed during checkout.

Shipping charges generally reflect postage and packaging expenses.

Eligible USPS Ground Advantage and Priority Mail shipments include carrier insurance coverage of up to $100. Additional coverage may be purchased when appropriate.

Carrier insurance is subject to its own terms, limitations, and exclusions.

Shipping estimates are not guaranteed delivery dates.

Customers are responsible for providing a complete and accurate shipping address. If a package cannot be delivered because of an incorrect address, please contact us so we can review the available options.

7. Damaged, Incorrect, or Missing Orders

We carefully prepare and package our products, but occasionally problems can occur during fulfillment or shipping.

If an order arrives damaged, contains incorrect items, or is missing products, please contact us at:

[email protected]

We ask that customers report visible shipping damage or order discrepancies within 48 hours when reasonably possible.

Please provide your order number, a description of the issue, and photographs when available.

Our preferred resolution is a replacement at no additional charge.

If a replacement is unavailable, impractical, or inappropriate, we may provide a partial or full refund.

Claims involving lost shipments will be reviewed using available carrier tracking information.

We will handle eligible carrier insurance claims directly.

8. Refunds and Returns

Because our products are perishable food items, we generally cannot accept returns or exchanges due solely to a change of mind or personal taste preferences.

However, we stand behind our products and will review concerns involving quality, safety, damage, or fulfillment.

Approved refunds will be issued to the original payment method whenever possible.

Refund processing times depend on the payment provider and financial institution.

Nothing in this policy limits rights or remedies available to customers under applicable law.

Please also review our separate Refund & Replacement Policy for additional details.

9. Food Safety and Storage

Customers should follow any storage, handling, and best-by instructions supplied with their products.

Once delivered, products should be stored appropriately to preserve freshness and quality.

If a product appears contaminated, spoiled, or otherwise unsafe, do not consume it. Contact us promptly so we can investigate and provide an appropriate resolution.

10. Cancellations and Changes

If you need to cancel or modify an order, contact us as soon as possible.

We will make reasonable efforts to accommodate requested changes before preparation or shipment.

Because our treats are handcrafted, cancellation or modification may not always be possible once production has begun.

Any applicable refund will be determined based on the order’s status, circumstances, and applicable law.

11. Privacy and Customer Information

We collect and use customer information as necessary to process orders, arrange fulfillment, provide support, comply with legal obligations, and operate our website.

Additional information about our data practices is provided in our Privacy Policy and Cookie Policy.

We do not sell customers’ payment card information.

12. Website Content

Unless otherwise indicated, our original website content, branding, graphics, and product descriptions belong to Major Mittens Munchies or are used with permission.

Unauthorized commercial reproduction or misuse is prohibited to the extent allowed by law.

13. Customer Service and Dispute Resolution

We encourage customers to contact us directly before opening a payment dispute.

Our goal is to resolve legitimate concerns promptly and fairly through replacements, refunds when appropriate, or other reasonable solutions.

Customers retain the right to seek assistance from their payment provider or exercise other rights available under applicable law.

14. Changes to These Terms

We may update these Terms and Conditions as our business grows or legal requirements change.

The current version will be published on our website with an updated effective date.

Changes will not retroactively remove rights customers have under applicable law.

15. Contact Information

Major Mittens Munchies
Jackson, Michigan 49203

Email: [email protected]
Website: https://mittenmunchies.com
Facebook: https://www.facebook.com/profile.php?id=61595187579403

Customers can contact us through email or Facebook Messenger with questions about products, ingredients, allergens, orders, shipping, or customer service.

We welcome questions before purchase and encourage customers to contact us directly if they experience any problems with an order.